Privacy Policy

At ajili Casino, we recognize that privacy and data protection are fundamental rights. This Privacy Policy explains in detail how we handle your personal data, why we need it, how long we keep it, and what rights you have regarding that data.

By creating an account, accessing our website, or using any of our services—including online casino games, sports betting, bingo, and promotional campaigns—you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you must discontinue use of the ajili platform immediately. We encourage you to review this Policy regularly, as it may be updated from time to time to reflect changes in our practices or applicable laws.

For the purposes of the Philippine Data Privacy Act of 2012 and related regulations, the data controller responsible for the collection and processing of your personal information is:

All questions, concerns, or requests related to your personal data should be directed to our Data Protection Officer via the contact details provided in Section 13 of this Policy.

ajili Casino collects various types of personal information to provide, maintain, protect, and improve our services. The categories of data we collect include, but are not limited to:

We collect this information directly from you when you register, update your profile, make transactions, or contact our support team. We also collect data automatically through cookies, server logs, and analytics tools as you interact with our platform.

Sensitive Personal Information: In certain cases, we may collect sensitive personal information such as biometric data (for facial recognition or identity verification), health data (if you participate in self-exclusion or responsible gaming programs), or financial background information (for AML compliance). Such data is collected and processed only when legally required or when you provide explicit consent.

ajili Casino uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and secure your player account, verify your identity, and authenticate your login credentials.
• Service Delivery: To process deposits and withdrawals, enable you to place bets and play games, track your gaming activity, and manage your bonus and loyalty rewards.
• Regulatory Compliance: To comply with Philippine laws, PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, and Know Your Customer (KYC) obligations. This includes identity verification, age verification (ensuring you are 21+), and suspicious activity reporting.
• Fraud Prevention & Security: To detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities. We use automated monitoring systems and manual reviews to protect the integrity of our platform.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance via live chat, email, or phone.
• Marketing & Promotions: To send you promotional offers, newsletters, bonus announcements, and personalized recommendations (only if you have opted in to receive such communications).
• Analytics & Improvement: To analyze user behavior, measure platform performance, conduct A/B testing, and improve our games, features, and overall user experience.
• Legal Obligations: To respond to lawful requests from government authorities, courts, or law enforcement agencies, and to enforce our Terms & Conditions.

Under the Philippine Data Privacy Act of 2012, ajili Casino processes your personal information only when we have a lawful basis to do so. The legal bases we rely upon include:

• Consent: Where you have given clear, informed, and freely given consent to the processing of your personal data for a specific purpose (e.g., marketing communications, optional analytics).
• Contractual Necessity: Where processing is necessary to fulfill our obligations under the contract we have with you as a registered player, including account management, game provision, and payment processing.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and National Privacy Commission directives.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud detection, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.
• Vital Interests: Where processing is necessary to protect your life or the safety of another person, particularly in the context of responsible gaming interventions.

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

ajili Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers such as GCash, Maya/PayMaya, BPI, BDO, Metrobank, and other processors to facilitate deposits and withdrawals. These providers are contractually bound to protect your data.
• Identity Verification Providers: We work with licensed KYC and age-verification service providers to confirm the identity and eligibility of players. These providers process only the minimum data necessary for verification.
• Regulatory Authorities: We are legally obligated to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies upon lawful request or as required by our operating license.
• Law Enforcement: We may disclose your data to law enforcement agencies or courts where required by a lawful order, warrant, or legal process.
• Technology Service Providers: We engage trusted third-party technology providers (cloud hosting, analytics, fraud detection, customer support platforms) who process data on our behalf under strict data processing agreements.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of ajili Casino, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this Policy.

ajili Casino employs industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption, the same standard used by major banks and financial institutions.
• Secure Data Storage: Personal data is stored on secured servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorized ajili personnel with a legitimate business need are permitted to access personal data, and all such access is logged and audited.
• Two-Factor Authentication (2FA): Players are encouraged and may be required to enable 2FA on their accounts to provide an additional layer of login security.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential weaknesses in our systems.
• Staff Training: All ajili employees who handle personal data are trained on data protection obligations and our internal privacy policies.

Despite these measures, no data transmission over the internet or electronic storage system is 100% secure. While we strive to use all commercially reasonable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission in accordance with our legal obligations.

ajili Casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, regulatory, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, as required by PAGCOR regulations and AMLA obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as mandated by Philippine financial regulations.
• KYC and Identity Verification Documents: Retained for five (5) years after the conclusion of the business relationship or as required by applicable anti-money laundering laws.
• Support Communications: Retained for two (2) years from the date of the communication, unless a longer period is required for an ongoing dispute or investigation.
• Marketing Preferences: Retained until you opt out or withdraw consent, after which we will remove you from our marketing lists within a reasonable timeframe.
• Technical Logs: Typically retained for a period of ninety (90) days, unless longer retention is required for a security investigation.

After the applicable retention period has expired, your personal data will be securely deleted, anonymized, or destroyed in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by ajili Casino:

• Right to be Informed: The right to be informed about how your personal data is collected, processed, and used — which is the purpose of this Privacy Policy.
• Right to Access: The right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Correction: The right to request that inaccurate, incomplete, or outdated personal data be corrected or updated without unreasonable delay.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies.
• Right to Object: The right to object to the processing of your personal data for direct marketing, profiling, or other purposes based on legitimate interests.
• Right to Data Portability: The right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to your request within thirty (30) days. Note that certain rights may be subject to limitations where processing is required to fulfill legal obligations or regulatory compliance requirements.

ajili Casino uses cookies and similar tracking technologies to enhance your experience on our platform, analyze site usage, and support our security and fraud prevention systems. A "cookie" is a small text file placed on your device when you visit our website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These enable core features such as login sessions, account security, and game state management. They cannot be disabled without impairing your ability to use the platform.
• Performance & Analytics Cookies: Used to collect anonymous information about how visitors use our platform, including which pages are visited most, how long users spend on each page, and how they navigate the site. This helps us improve our services.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your language preference, display settings, or recently played games.
• Targeting & Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set if you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ajili platform. Most browsers allow you to refuse cookies or to indicate when a cookie is being set.

ajili Casino primarily processes personal data within the Philippines. However, in some cases, your data may be transferred to or processed in countries outside the Philippines — for example, where we engage technology service providers or cloud infrastructure located abroad.

Where such international transfers occur, ajili Casino ensures that appropriate safeguards are in place to protect your personal information in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses that require the recipient to provide the same level of data protection as required under Philippine law, binding corporate rules, or reliance on a country that has been recognized as providing an adequate level of data protection.

By using the ajili platform, you consent to your personal data being transferred, stored, and processed in this manner. If you have concerns about international data transfers, please contact our Data Protection Officer.

ajili Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the ajili platform following the posting of changes to this Policy constitutes your acceptance of those changes.

If the changes materially affect the way we process data that you have previously provided based on your consent, we will request fresh consent from you before the new processing begins.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ajili Casino handles your personal data, please contact our Data Protection Officer (DPO). We take all privacy enquiries seriously and will respond within thirty (30) days of receipt.

If you are not satisfied with our response, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.